It’s common for brokers and their clients to work with multiple systems and fight to integrate with carriers’ patch-worked legacy systems. Whether it's product sophistication, internal workflow monitoring, enrollment and 3rd party integration, or seamless communication across multiple administrative modules, carriers are struggling to quickly and efficiently respond to broker needs. EIS and Texas Life Insurance will share how their work will improve the way brokers and their clients' interface and raise expectations among the industry. The team will provide insights on essential strategy elements, program governance, and the importance of building a scalable technology platform. Attendees will walk away with an understanding of where the industry is headed, and a roadmap for propelling their organization toward the customer-centric