From optimizing productivity, digitizing distribution, and building a resilient enterprise, today’s insurers are facing several challenges. To accomplish these goals and scale with ease, insurance...
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Low-code/no-code technology is a huge buzzword in today’s insurance market. Seemingly every vendor is either talking about it or claiming to have it. But what is it, exactly, and how do the...
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Over the last year, the National Association of Dental Plans (NADP)’s future of dental care task force studied emerging industry trends to assess how consumers will interact with their dental...
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Life insurance has traditionally been an arena where customers were unlikely to move around much, but this has changed. Competition has stiffened, and people have access to new digitally-driven...
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Are you still relying on inefficient, outdated legacy technology systems out of fear that upgrading will be too risky? If you are, this is likely holding your health insurance business back from...
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This blog is part 4 of our life insurance awareness month series. Anne Daly may be a respected insurance industry sales veteran, but that’s hardly how she describes herself. “I would say that I’m...
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Thanks to everyone who decided to come back to read Part 2 of this article. If you haven’t had a chance to read part 1, I suggest you read that first. Here’s the link: “What the insurance industry...
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This blog is part 3 of our life insurance awareness month series. For Jenny Craig, who describes herself as a “tech insurance/marketing nerd” (and “not the diet lady”), the passing of her parents...
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Now more than ever, your customers’ employees are looking for a digital open enrollment experience for benefits insurance. They’re used to shopping for all products online. Why should their...
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This blog is part 2 of our life insurance awareness month series. For more than 20 years, filling roles from analyst to researcher and all-around innovator, Samantha Chow describes herself as a...
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Legacy systems, whether a few years young or decades old, simply were not designed for today’s business models and fast integrations. In fact, according to our “2020 Insurer Compass Report,” 88%...
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This blog is part 1 of our life insurance awareness month series. As the son of an insurance broker and agent who spent more than a half century in the industry, Chris McMahon witnessed...
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Today, an insurer can still compete and win based on products. Tomorrow, it’s a different story. In 2021, customers are demanding insurers reimagine the customer journey, making it faster, more...
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As someone who’s constantly on the lookout for books, podcasts, shows, or movies that provide insights into great leadership and coaching for the insurance industry or in general, I often get...
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The COVID-19 pandemic heightened awareness around managing employee leaves of absence and associated regulations. In fact, according to a recent Guardian study, 8 in 10 employers say the pandemic...
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Let’s look at two scenarios we’ve all experienced. Sally went to the local ER with a pounding headache. She was examined by the doctor and taken for a CT scan. Once the test came back clear, Sally...
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Customer loyalty is no longer a given, especially in the highly competitive property and casualty market. If they’re faced with a tedious application or struggle with a claim, it can push them to...
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Some marriages prove more fruitful than others, bestowing prosperity on those who learn to make the most of what life brings by successfully building on each other’s strengths. Such has been the...
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From personalization and improving customer experiences to the need for more speed and agility, today’s insurance industry is faced with constantly changing challenges and opportunities. We spoke...
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Already at play around the globe, consumerization catapulted to the top of insurers’ priorities list with COVID-19. Consumers have come to expect that everything will be available online and all...
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