Priority #1 for Life Insurers: Improving Customer Experience
When it comes to life insurance, customers increasingly demand speed, convenience, and transparency at all touchpoints.
When it comes to life insurance, customers increasingly demand speed, convenience, and transparency at all touchpoints. It’s no surprise the “2020 Insurer Compass Report” survey shows 99% of insurers believe improving customer experiences is essential. Yet the survey also indicates several areas where insurers are falling short of fulfilling their ambitions for serving customers better.