Now more than ever, your customers’ employees are looking for a digital open enrollment experience for benefits insurance. They’re used to shopping for all products online. Why should their...
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Let's Get You Innovating Like a Tech Company: Fast!
Talk to TerryLegacy systems, whether a few years young or decades old, simply were not designed for today’s business models and fast integrations. In fact, according to our “2020 Insurer Compass Report,” 88%...
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Today, an insurer can still compete and win based on products. Tomorrow, it’s a different story. In 2021, customers are demanding insurers reimagine the customer journey, making it faster, more...
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As someone who’s constantly on the lookout for books, podcasts, shows, or movies that provide insights into great leadership and coaching for the insurance industry or in general, I often get...
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Let’s look at two scenarios we’ve all experienced. Sally went to the local ER with a pounding headache. She was examined by the doctor and taken for a CT scan. Once the test came back clear, Sally...
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Customer loyalty is no longer a given, especially in the highly competitive property and casualty market. If they’re faced with a tedious application or struggle with a claim, it can push them to...
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Some marriages prove more fruitful than others, bestowing prosperity on those who learn to make the most of what life brings by successfully building on each other’s strengths. Such has been the...
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From personalization and improving customer experiences to the need for more speed and agility, today’s insurance industry is faced with constantly changing challenges and opportunities. We spoke...
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Already at play around the globe, consumerization catapulted to the top of insurers’ priorities list with COVID-19. Consumers have come to expect that everything will be available online and all...
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It’s no secret that digital transformation is causing the life insurance industry to look increasingly different than it used to be. The key drivers behind this change are policyholders...
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Dental, vision, and medical policies developed separately because they were launched at different times in history. Now customer expectations are driving a convergence, and health plans need to...
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People have a love-hate relationship with insurance. They know they need it — without it, they wouldn’t be able to pay for major car or home repairs, or an extended hospital stay. And yet, it’s...
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Digital transformation is a priority for most life insurers, but few are adequately prepared for the process of replacing aging core systems. Here are the steps for a successful implementation...
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As digital self-service tools and apps have emerged, many tasks traditionally performed by agents are being digitized and automated. Will agents become obsolete? Not so fast. Find out how...
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Persona-based apps, slick customer experiences, and the ability to create and join digital insurance ecosystems are now a reality for L&A insurers, as is the opportunity to offer many lines of...
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The post How Legacy Systems are Hindering the Healthcare Insurance Experience appeared first on EIS.
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Despite being a prime demographic target, millennials have eluded life insurers. To win over this generation, insurers must design products and payment structures that account for their financial...
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Health plans face the same challenges P&C, L&A, and other insurers have been wrestling with: core administration systems have become too big to fail. But now there’s a way forward, and healthcare...
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From health records and credit scores to social media posts and biometrics, vast volumes of customer data are generated every second. Life insurers that can harness and apply this data for...
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When gold standard companies in the high-tech and automotive industries start teaming up to accelerate the commercialization of driverless cars, you know it’s time for insurers to go beyond...
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