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Priority #1 for Life Insurers: Improving Customer Experience

When it comes to life insurance, customers increasingly demand speed, convenience, and transparency at all touchpoints.

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When it comes to life insurance, customers increasingly demand speed, convenience, and transparency at all touchpoints. It’s no surprise the “2020 Insurer Compass Report” survey shows 99% of insurers believe improving customer experiences is essential. Yet the survey also indicates several areas where insurers are falling short of fulfilling their ambitions for serving customers better.