Tokio Marine & Nichido Fire, Japan’s leading P&C carrier with $12 billion in $GPW successfully deployed ClaimSmart, eliminating redundant manual work, boosting fraud detection, and transforming the customer journey with personalized touchpoints at every step.
Insurers need ‘digital heart’ to deliver better customer experience
S&P Global Dec 21, 2020
EIS’ Samantha Chow is interviewed on the findings of a survey of policyholders in the U.S. and Europe and talks about the need for personalization.